Privacy Policy
Last updated: 15 January 2026.
Velqovix d.o.o. (hereinafter: "Velqovix", "we", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, process, and protect your personal data when you use our website velqovix.com and related services.
1. Data Controller
The controller of your personal data is Velqovix d.o.o., with registered office at Ilica 247, 10000 Zagreb, Republic of Croatia. OIB (Tax ID): 45829173661. For all data protection inquiries, you can contact us at: privacy@velqovix.com.
2. Data we collect
We collect the following categories of personal data: Identification data (name and surname, email address) that you voluntarily provide through the contact form; Technical data (IP address, browser type, operating system, screen resolution) that is automatically collected when you visit the website; Usage data (pages visited, time spent on page, interactions with elements) that we collect through analytics tools with your consent.
3. Purpose of data processing
We process your data for the following purposes: responding to your inquiries submitted via the contact form; improving the functionality and user experience of our website; analysing traffic and usage trends for content optimisation; fulfilling legal obligations and regulatory requirements in accordance with Croatian legislation and the General Data Protection Regulation (GDPR).
4. Legal basis for processing
We process your personal data based on: your explicit consent (Art. 6(1)(a) GDPR) for analytics and marketing cookies; legitimate interest (Art. 6(1)(f) GDPR) for technical data necessary for the security and operation of the website; performance of a contract or pre-contractual measures at your request (Art. 6(1)(b) GDPR) for processing your inquiries; compliance with legal obligations (Art. 6(1)(c) GDPR) for regulatory requirements.
5. Sharing data with third parties
We do not sell or rent your data to third parties. We may share data with: hosting and infrastructure providers acting as data processors; Google LLC (Google Analytics and Google Ads) with your explicit consent through the cookie management system; competent authorities when legally required. All our partners are bound by appropriate data processing agreements in accordance with the GDPR.
6. Your rights
In accordance with the GDPR, you have the right to: access your personal data; rectification of inaccurate data; erasure of data ("right to be forgotten"); restriction of processing; data portability; object to processing; withdraw consent at any time; lodge a complaint with the supervisory authority (Croatian Personal Data Protection Agency, AZOP). To exercise your rights, contact us at: privacy@velqovix.com.
7. Data retention period
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Data from the contact form is retained for a maximum of 24 months from the last communication. Technical data is retained for up to 14 months. Data required to fulfil legal obligations is retained in accordance with prescribed periods.
8. Data security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or alteration. This includes SSL/TLS encryption, restricted data access, and regular security audits.
9. International data transfers
Some of our service providers may process data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards in accordance with the GDPR, including standard contractual clauses or adequacy decisions.
10. Changes to the privacy policy
We reserve the right to update this Privacy Policy. All changes will be published on this page with the date of the last amendment stated. We recommend regularly reviewing this page.